Brittany Hertzberg serves as a Case Manager at Osterbind Law, PLLC, where she plays a pivotal role in guiding clients through the personal injury claims process. She also assists as the receptionist during the firm’s regular business hours.
With a strong background in human services and nonprofit work, Brittany approaches every case with compassion, efficiency, and a commitment to securing the best possible outcome for each client. She is a key point of contact for clients, ensuring they receive clear communication, coordinated medical treatment, and the support they need as their case progresses.
Background and Experience
Brittany’s professional journey began in the nonprofit sector, where she worked extensively with vulnerable populations. She studied Psychology and Human Services at the University of Lynchburg, developing a deep understanding of how to assist people facing life-altering challenges. Her senior internship at a local homeless response organization, followed by her role as a program coordinator at a nonprofit organization that served individuals with physical and intellectual disabilities, gave her firsthand experience in advocacy, resource coordination, and client care.
Though she began her career in human services, Brittany has always had a passion for the legal field. In 2023, she made the decision to transition into personal injury law, seeing it as an extension of her calling to help others. She quickly became a valuable member of the Osterbind Law team, bringing her skills in client relations, problem-solving, and case management to the firm.
Role at Osterbind Law
As Case Manager, Brittany Hertzberg is responsible for ensuring that every client’s case stays on track. She serves as a direct point of contact for clients, providing updates on their treatment, answering questions, and helping them navigate the complexities of the legal process.
She also works closely with attorneys, medical providers, and insurance adjusters to ensure that all aspects of a case—from medical record organization to settlement negotiations—are handled efficiently and effectively.
Brittany’s responsibilities include:
- Client Communication & Support: Brittany maintains regular contact with clients, providing monthly updates, scheduling attorney meetings, and responding to calls, texts, and messages. She ensures that clients feel informed and supported throughout their case.
- Treatment Process Coordination: She tracks client treatment progress, communicates with medical providers, and ensures that all necessary medical records are obtained and reviewed.
- Insurance Company Communication: Brittany handles correspondence with insurance adjusters, submits medical payment claims, and follows up on demands when insurance companies are unresponsive.
- Case Organization & Documentation: She maintains detailed records of medical expenses, FOIA/police reports, and insurance claims, ensuring that every case file is complete and up-to-date.
- Settlement Preparation & Liens: Brittany assists with settlement disbursement, lien confirmations, and Medicare set-aside arrangements, ensuring that clients receive their full and fair compensation.
Personal Approach & Core Strengths
Brittany Hertzberg’s background in human services gives her a unique ability to connect with clients on a personal level. She understands that dealing with a personal injury case can be overwhelming, and she works diligently to ease that burden by providing clear guidance and compassionate support.
Her core strengths include:
- Empathy & Advocacy: Brittany genuinely cares about each client’s well-being, ensuring they receive the medical care and attention they deserve.
- Detail-Oriented Case Management: Her ability to track case progress, organize critical documents, and stay ahead of deadlines ensures that cases move forward efficiently.
- Strong Communication & Problem-Solving: Whether she’s explaining complex legal processes to clients or negotiating with insurance companies, Brittany’s communication skills make her a strong advocate for those she serves.
- Commitment to Justice: Brittany is passionate about fighting for fair outcomes and making sure that every client gets the best possible representation.
Contributions to Team Culture
Brittany is not only an asset to the firm’s clients but also a valued team member at Osterbind Law. She fosters a culture of collaboration, bringing a positive and solution-oriented mindset to her work. She enjoys working closely with attorneys, paralegals, and medical records specialists to ensure that every case receives the attention it needs.
Why Brittany is an Asset to Osterbind Law
Brittany Hertzberg’s role as Case Manager is essential to the success of Osterbind Law’s personal injury cases. She bridges the gap between clients, attorneys, medical providers, and insurance companies, ensuring that every case is handled with precision and care. Her commitment to excellence, combined with her passion for helping others, makes her an invaluable part of the team.
When she’s not at work, Brittany enjoys diving into trial transcripts from famous court cases, cross-stitching, and spending time with her husband and three daughters. Her curiosity, dedication, and enthusiasm for both law and life make her a vital member of Osterbind Law, PLLC.
