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  • Home
  • About Us
    • Reviews
    • Our Team
      • Brandon Osterbind
      • Kelly Osterbind
      • Hannah Bowie
      • Cameron Andrews
      • Robert Vogel, MD, JD
      • Julia Hinckle
      • Karen Bowen
      • Brittany Hertzberg
      • Leah Gale
      • Isabelle Carter
    • Firm Overview
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    • General Referrals
    • Podcast
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    • Careers
    • Communication Policy
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  • Personal Injury Cases
    • Car Accidents
    • Tractor Trailer Accidents
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Communication Policy

Our promise to you

Our promise to you is that while your attorneys are working on your case, we will not check or answer emails, take phone calls, read faxes, or surf social media (unless we are surfing for your case).

When we are working on your case, we will be completely focused on the task in front of us. Because of this promise, our attorneys do not take unscheduled inbound phone calls. It makes us much more productive and helps get your case resolved faster.

At Osterbind Law, PLLC, we are committed to providing our clients with excellent service and representation. We understand that clear and consistent communication is essential to building trust and achieving the best possible outcomes for your case.

Our Approach to Communication

  • Scheduled Appointments: To ensure we can dedicate our full attention to your needs and provide the most effective legal advice, we encourage clients to schedule appointments in advance. This allows us to research your case thoroughly and prepare for our discussions. You can always call the office at 434-515-2807 and schedule an in-person or phone appointment. That is a lot better than playing “phone tag.”
  • Prompt Responses: We will make every effort to respond to your inquiries within 24 business hours. For urgent matters, please call our office and leave a message for a paralegal or attorney to return your call as soon as possible.
  • Dedicated Client Portal: We will provide you with secure access to a client portal, where you can view important documents related to your case, track progress, and send messages to our team. While an email or message is “quick,” written communication channels are checked no more than twice a day and replies are then responses are scheduled into the calendar.

Efficient Communication

To ensure our team can provide the highest quality legal representation, we encourage clients to use the following communication methods:

  • Scheduled Appointments: These allow for focused discussions and thorough case review.
  • Client Portal: This provides a secure platform for document sharing and messaging.

We understand that legal matters can be stressful, and we are here to support you throughout the process. If you have an urgent question or concern, please do not hesitate to call our office and leave a message for a paralegal or attorney to return your call as soon as possible.

Open Communication is Key

We encourage you to communicate any questions or concerns you may have throughout your case. We are here to guide you and ensure you understand your legal options.

By working together, we can ensure effective communication and a productive working relationship.

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Reviews

Case Results

$940,000 in Settlements For Broken Clavicle and Torn Rotator Cuff

Personal Injury | Workers’ Compensation

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Traumatic Brain injury Results In $395,000 in settlement

Personal Injury | Workers’ Compensation

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$280,000 Settlement for Labral Tear after Rear-End Collision

Personal Injury

View Project
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Client Reviews


Brandon and his team at Osterbind Law are truly peerless. This is exactly how a modern personal injury firm should operate. The firm is holistic in its approach and thoughtful. It's no wonder why they get such great results for their clients. And no surprise, their clients love them. I've had the pleasure of working with Brandon on a professional level and he levels up, big time. Kudos.
Nathaniel Amendola
3 months ago

Very compassionate and knowledgeable people who helped us with our situation. They worked quickly and I can’t tell you how grateful I’m they were so caring. I would recommend this firm to anyone that anyone
Lori Rudder
a year ago

The entire team at Osterbind Law are incredible. They communicated with us with every step and process that was happening . They provided the knowledge, support, and empathy to us on the case. And when the curve ball was thrown, they dug in deeper. I have nothing but the highest respect for Brandon and Hannah and the entire team. They made us feel more like a family, than a client.
Wendy Shull
a year ago

The staff is caring and very knowledgeable. They help you as quickly as possible, and worked very hard for us. I'm so pleased with the way they assisted us.
Meghan Rudder
a year ago

Brandon and his team did a great job helping me through my case. I'm so glad I chose him and stuck with him through the transition to his own firm. The staff is very knowledgeable and friendly. They feel like family after all this! Thank you for everything!!Amber J
Amber Higby
2 year ago
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    Lynchburg, VA 24502
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