When you call Osterbind Law, PLLC, chances are you’ll find yourself talking with Cindy Morris, the firm’s Client Relations Manager. Cindy provides the front line of Osterbind Law’s service, updating clients on the status of their case, advising them about what comes next, and knowledgeably answering questions. And Cindy doesn’t just respond to calls; she proactively initiates them, ensuring that Osterbind Law clients know what’s happening in their case on a regular basis. Sometimes, that means she just listens, offering an ear and, when needed, a shoulder to cry on.
Cindy has had her share of life experiences that have prepared her to understand, as she puts it, the “heartache and frustration” of the predicament that injured clients find themselves in during their recovery. She knows what it’s like to struggle with medical bills, fight for quality long-term medical care, and lose loved ones to devastating illnesses.
But Cindy isn’t just a sympathetic voice on the phone. She came to Osterbind Law with an extensive background in the medical profession, beginning as a nursing aide at a nursing home facility. She then worked at Blue Ridge Medical Center, where she pinch-hit in roles as diverse as operating the switchboard, manning the front desk, following up on medical bills, assisting in the pharmacy, and—her main role—working as a referral coordinator for doctors. She’s also worked as a patient access coordinator at OrthoVirginia.
While Cindy grew up dreaming about a career as a nurse, she never felt that she was living out her life purpose in the financially driven medical world. Fortunately, that work did arm her with the skills and contacts she needed for her current role at Osterbind Law, where, for the first time, Cindy feels that she is truly helping injured people recover their health and their lives.
Thanks to her past experience, Cindy has the medical knowledge to read and interpret medical charts, understand what clients are experiencing, and educate clients on what’s likely to happen next. She also has close connections with local hospitals, medical specialists, billing companies, and others in the industry everywhere from Charlottesville to Lynchburg.
Those connections, and her years of experience making calls from the other side, help Cindy run interference as needed for Osterbind Law’s clients. She’s happy to call or write to a doctor’s office or a bill collector to explain what’s happening with a client’s matter, often arranging for deferred payments or payment plans. She also negotiates for discounts when possible, so that clients get more of their settlement money in their own pockets rather than in the pockets of medical providers or, worse, bill collectors.
Cindy is a lifelong resident of Madison Heights, Virginia, where she now lives with her husband. She maintains close relationships with her family, visiting her elderly relatives in nursing care on a daily basis, where—no surprise—she’s adopted several other patients, taking them under her protective wing. Known as “Aunt Cindy” among her friends and their kids, she never passes up an opportunity to build a relationship and support someone in need.